All children fall
and bump themselves so it is crucial that they receive the right treatment.
Emergency medication for serious conditions (i.e. allergies) will be stored
accordingly on discussions with parents/staff. This will be easy accessible in
case of emergency. Staff would seek appropriate advice from parents on
administering this medication if required.

A number of our staff are First Aid qualified and are required to maintain
their certificate. First Aid boxes are available around the Nursery and are
fully stocked.

ALL accidents will be recorded on accident sheets. Parents are asked to sign
the sheets when collecting their child to acknowledge that they have been told
about the accident.

The accident sheet will record the following information:

• Child’s name

• Date of accident

• Circumstances of accident

• Extent of injuries

• What first aid was given by staff?

• Which member(s) of staff dealt with the accident?

• Signature of parents acknowledging that they have been told about the

If the accident is serious enough that the staff feel further medical help is
required, the child will be taken to the nearest Accident and Emergency
department, or walk in centre. If deemed necessary an ambulance will be called.
Two members of staff will accompanying the child and take the child’s records
which will contain details of the child’s doctors and any allergies that they
may have. Parents will be contacted immediately so that they can join the child
and member of staff at the hospital. The Manager will be made aware of any
serious injuries and will investigate accordingly.




Any serious
accidents or incidents will be reported to RIDDOR and OFSTED and SOCIAL CARE


RIDDOR contact
information. Online phone-0845 300 9923


OFSTED contact
information. Phone- 0300 123 1231


information-02392 839111


ST Marys walk in centre, Milton RD, PO3
6PD, 0845076555


Guildhall walk in centre, Guildhall, PO1 2DD,


Parents will be contacted immediately with head injuries so they can decide on
medical attention or collection.

If an injury has taken place at home the parents are required to fill in an
incident sheet and sign it. This will prevent staff mistaking any injuries that
happen at nursery with those that have happened elsewhere.


The accident sheets
are reviewed regularly by the Nursery Manager to identify risk areas or problems
with equipment.







The nursery promotes the best possible care; therefore all medication that is
required by a child must be recorded before staff can administer this
medication. It is the parent’s responsibility to ensure that staff are aware of
any medication that has been administered before attending, and why it has been
given so that all staff are aware to prevent overdose of medication.

Medication will be stored as advised on the packet. Staff will not administer
the medication that is out of date. All medication will be administered
according to instructions on the packet. A form for parents to fill in and sign
is available at the nursery when you drop off your child. This will ask parents
for the following information:


• Child’s name

• Name of medication and reason for medication

• Time that medication is required

• Amount of medication required

• Parent signature

• Staff’s administers signatures

Staff who have taken medication from parents or carers must sign the form and
obtain signature of group leader and management. All short term medication will
be stored in either office cupboard or fridge and details displayed on the
white board.  The staff administrating
the medication will be NVQ 3 qualified and a member of staff will witness the
medication being given.

If a child is regularly on medication (such as inhalers etc.) then a letter is
required from parents to give permission for staff to administer it on a
regular basis. Staff will then complete
a medication form to advise when this medication has been given to the child,
and parents must sign to acknowledge this.

Non prescribed medication such as Calpol, teething gels and cough medicines may
be provided for children and will be documented in the same way as prescribed,
but will only be administered at the Manager’s discretion. The Nursery will contact parents to advise
that their child has a temperature or is feeling unwell and the parent will be
asked whether administration of any pain relief can be given.




Non prescribed
medication will not be administered on a regular basis.




























It is the intention of the Nursery to ensure it is accessible to children and
families from the local community.

We will ensure that the existence of the nursery is known in the local
communities by advertising where all sections of the community can see i.e.
notice boards.

We will arrange a waiting list on a first come first served basis.

We will endeavour to make welcome fathers and mothers, other carers and
relations and people from all ethnic, religious and social groups, with and
without disabilities.

We will endeavour to be flexible when trying to accommodate the needs of
individual children and their families.


The Nursery
recommends that each child attends for a minimum of two sessions per week.




The nursery
reserves the right to refuse admission with just cause.




















































It is recognised that all children behave in different ways and those changes
in behaviour are usually a result of a change in their environment or
circumstances that they may find challenging.

Positive behaviour is promoted at all times by all staff through praise,
rewards and encouragement according to the child’s age and stages of

Most children at certain stages of development demonstrate behaviour that is
negative. Children may demonstrate negative behaviour verbally or physically
e.g. biting/ swearing. We recognise that children may display negative
behaviour due to the fact that they are still exploring their emotions and
understanding of what is socially accepted.

On those rare occasions when negative behaviour is evident a child will be
gently supported. We do not humiliate any child and we deal with discipline
sensitively. Staff will explain to the child why their behaviour is unsafe or




  • Unwanted
    behaviour is managed according to each individual child’s need. We understand
    that methods used for some children may not prove to be effective for others.
    Parents, carers and nursery staff will work together to understand what works
    best for each child.
  • The Nursery
    will work in partnership with parents when dealing with inappropriate behaviour
    and the Inclusion Co-ordinator may be called on for support.




/inclusion co-ordinator Anna Reilly




  • Positive
    social behaviour will be encouraged such as sharing, good manners, hygiene and
    taking turns at all times.
  • Restraining
    a child for their own safety will only be used if behaviour is likely to cause
    injury to the child or any other person or property. This will be logged in the
    incident book and signed by parents.

    Unacceptable Behaviour




  • Swearing
  • Physical
    hurting of the other children or staff
  • Repetitive
    damage of nursery property or of that belonging to another child.
  • Racism


















This very rarely happens but complacency is a hazard we must avoid at all
costs. The welfare of the children in our care is paramount. Children may go
missing and EVERY member of staff has equal responsibility in ensuring the
safety of the children and knowing where they are.

Security and the child’ safety are the utmost importance at the nursery. In the
rare event that a child is reported missing the following actions will be




  • Staff will
    remain calm! One member of the staff will watch over the rest of the children
    in a safe place with minimal disruption whilst others search the immediate and
    surrounding areas. The most senior member of staff will assign others to cover
    all possible areas.
  • All
    “hideaways” will be explored such as house area, toilets, sleeping areas, shelves
    of toys, under tables
  • If after a thorough search it proves
    unsuccessful in establishing the whereabouts of the child, the emergency
    services and the parent / carer will be contacted.
  • The parents
    will be informed every ten minutes of progress.
  • On the
    arrival of the emergency services and the child’s parent / carer the Manager
    will be responsible for informing them of all information in respect to the
    missing child and what action has been taken.
  • Once the
    situation has been resolved an internal investigation will take place to
    examine how it occurred and to put immediate measures in place to ensure it
    does not happen again. This will then be put into a report by the manager and
    sent to Ofsted.

    Preventive systems in place to minimise the risk of children going missing:

  • Front door locked, with a latch.
  • Secure
  • Vigilant
  • Children counted at regular intervals.
  • Staff are required to register the child’s
    arrival and departure.
  • Key People
    of new children always take extra care to be aware of their whereabouts and
    ensure they know the boundaries of where they can and cannot go.
  • Parents are
    advised of our security procedures and will be given opportunity to discuss any
    concerns, particularly if their child has an adventurous nature.
  • Parents are
    made aware of the need of supervision of children at all times especially of
    their responsibility to ensure their child’s arrival and departure is noted by
    a member of staff.
  • Children
    are always counted before going out to play and again when they are lining up
    to come back indoors. A member of staff will always be at the end of the line
    to ensure no children are left outside.
















At Twinkle Star Day
Nursery Ltd we aim to provide the highest quality education and care for all
our children. We aim to offer a warm
welcome to each individual child and family and to provide a warm and caring
environment within which all children can learn and develop as they play.




We believe children
and parents are entitled to expect courtesy and prompt, careful attention to
their needs and wishes. Our intention is
to work in partnership with parents and the community generally and welcome
suggestions on how to improve our nursery at any time.




Make concerns know:


A parent who is
uneasy about any aspect of the nursery provision should first of all talk over
any worries and anxieties if possible with the Key Person or Room Leader. If it felt that you are unable to discuss
this with the Room Leader / Key Person then please speak to the Manager Anna
Reilly or the Owner Lorraine Gahagan. 
Most complaints should be resolved informally at the initial stage.




If you feel that
you cannot approach the Nursery then you can also contact:




Local Authority
Early Years on 023 92 688833.




Social Care on 023
92839111 or (out of hours) 0845 600 4555 Children & Family.




OFSTED involvement


A parent has the
right to contact the Ofsted helpline if they so wish to tell them that the
childcare is good, can it be made better or if you have any concern:






National Business


Piccadilly Gate


Store Street




M1 2WD


Tele: 0300 123 1231




We believe that most
complaints constructively and can be resolved at an early stage. We also believe that it is in the best
interests of the nursery and parents that complaints should be taken seriously
and dealt with fairly.






















Child protection takes priority over confidentiality and relationship with the


Anna Reilly is the child protection officer-CAF lead


The Nursery works within the regulations set out by the 1989 Children’s Act and
will implement the fundamental principles of the Act. Every child has a right
to protection from all forms of physical or mental violence, injury or abuse,
neglect or negligent treatment, maltreatment or exploitation, including sexual
abuse, while in the care of Parent (s), legal guardian(s), or any other person
who has the care of the child.

Abuse can be defined as the following:

Emotional Abuse

Physical Abuse


Sexual Abuse

Staff are made aware of the definitions of these types of abuse and how to
react to any by means of reading through the “what to do if you’re worried a
child is being abused” and who to talk to if they have suspicions of abuse on
inductions. We seek out training opportunities for all staff involved in the
nursery to ensure that they are able to recognise the symptoms of any sort of
abuse, and act appropriately and efficiently if a case was to occur.


All physical
existing injuries that are seen by a member of staff or disclosed by a parent/
are documented down on an existing injury form to explain how the injury
occurred outside the Nursery. All
existing injury forms are reviewed regularly by the Manager Anna Reilly.




If a child verbally discloses any form of
abuse this will be carefully recorded using the child’s exact words signed by a
witness if possible. If any practitioner
has any concerns about a child’s welfare then they will pass these concerns
over to the Child Protection Officer Mrs Anna Reilly. In the event that Anna Reilly/Lorraine
Gahagan is not available to contact then please see Sarah Buckland- deputy and
Sarah Furmedge assistant deputy




Any information
such as observations and body maps will also be passed over in case these are
needed for any investigations. The nursery will then inform social care
according to the 2006 government non-statutory guidance “What to do if you’re
worried a child is being abused. (DfES, 2006)”.


If staff are not satisfied
with the outcome of any internal procedure then they are full aware of their
duty to the child to take their concerns directly to social care 023 92 882500.


The Nursery will share information regarding child protection with other
professionals only if important to the child’s welfare.






The Nursery will take every step in its power to build up trusting and
supportive relationships between families and staff in the group. The nursery
will inform parents of all investigations unless the sharing the information
puts the child at risk of serious harm. If abuse at home is suspected the
nursery will continue to welcome the child and family while any necessary
investigations proceed. The care and safety of the child is paramount and the
Nursery will do all that they can to support and work with the family.




On registration to
the nursery, parents/carers are requested to detail any involvement with other
professionals. If however parents/carers
do not state this information the child protection co-ordinators are able to
contact the joint action team -08456710271 to request information regarding any
agencies working with the family. If the
parent/carer does provide information regarding other professionals working
with them, then the nursery will strive to work co-operatively with them. Twinkle Star Day Nursery will work closely
with appropriate professionals and provide information relevant to keeping the
child safe. Information requested may
include attendance patterns, arrival times and existing injury documents. All this information is recorded for every
child in order to safeguard more effectively.




Professional Boundaries


Staff are made
aware during their induction the importance of professional conduct whilst
working with children at the setting. 
Children are encouraged to be independent therefore prolonged
periods of cuddling and sitting on practitioners laps is discouraged. Kissing of children is discouraged and a
discussion on professional boundaries with the manager will take place if this
is reported. Twinkle Star does however understand the importance of loving
close relationships fostered between children and their key person and the
positive effects of these relationships on early learning. We aim to provide a balance of
professionalism within a home from home environment.




Physical Contact


There may be times
that staff have to use physical contact of force in order to protect a child or
other persons from harm. Physical
contact or force will only be used if the child or adult is in immediate danger
causing danger to others. On these rare
occasions an incident form will be completed and signed by a witness if at all
possible. In the event that a child has
had to be subjected to any physical contact or force then the child’s
parents/carer will be contacted immediately and requested to sign the incident
form on collection of the child.




Allegation of staff member

In the event of an
allegation being made against a staff member the member of staff will be
immediately suspended while investigations are carried out. In order to protect
all those involved the member of staff will be strongly advised not to contact
any staff, children or families connected to the nursery during the
investigation. The member of staff will be updated regularly by management
during the investigation. All staff will
have CRB disclosures at enhanced level. All persons waiting for their CRB will
be supervised at all times by senior members of staff and will not become
involved with toileting or nappy changing duties.




In the event that
an allegation is made against a member of staff the local authority designated
officer (LADO) will be contacted. The
LADO will advise as to the appropriate procedures to follow during this time.




LADO to be contacted Denise Lingham 02392437648/07584271526










The information
collated from the investigation and the outcome will be provided to Ofsted as
soon as possible as reasonably practicable, but at the latest within 14 days.




OFSTED to be informed 03001231231




All staff will be
talked through safer working practises, professional boundaries, physical
contact and lone working on induction

Support Staff

Management recognise that any staff members who happen to be involved in
any child protection issues may find it upsetting and distressing. Management
will offer support accordingly during regular supervisions.


Supervisions are
given on a regular occurrence.










































































Twinkle Star Day
Nursery Ltd have procedures in place to implement the CAF. All families using
the nursery will undergo a pre-assessment CAF on induction during their second
settling in session; this is only undertaken with the parent’s permission.


In the event that
the pre-assessment highlights any areas of need, the CAF champion Anna Reilly will identify whether the
nursery can support the family by putting additional services into place or
whether the needs fall outside of tier one. In this instance a full CAF will be
used as an assessment tool to understand the tier of need as detailed below. If
during the assessment process the child is believed to be in significant harm
then the Safeguarding Policy/ Procedure should
be followed immediately.








If the child or
family’s needs fall into the tier two categories then the CAF will be used as
the referral tool to access the relevant professionals. Families falling into
tier three level of need will again be referred to relevant agencies. In some
circumstances more than one agency will be required and this will be
highlighted on the CAF.


The parent will be
given the option to choose a ‘lead professional’ this person will be
responsible for arranging liaisons with other agencies. The individual initiating the CAF does not
automatically become the lead professional. 
The parent or in some instances the child will be encouraged to select a
professional who they trust.  


Before the CAF is
undertaken, the champion should contact the joint action team 0845671 0271
as there may already be a CAF in place. At
this point the nursery can make themselves known and describe their involvement
with the family. This is also the time to inform the facilitators that a CAF
has been started.


The CAF is used as
a method of assessment and is used alongside the safeguarding policy. If anyone
has serious concerns about the wellbeing or safety of a child they should
follow the Safeguarding Policy/
without delay.





























































Our aim is to provide the best possible care for all our children. Therefore we
cannot accept sick children at nursery especially when they are contagious to




It is the parent’s
responsibility to ensure their child does not attend nursery and put other
children/staff at risk. Therefore if a parent continually sends a sick or
unwell child to nursery we will be forced to review the child’s place.

You are requested to report all absences due to sickness to the staff at the
nursery before your child is due to attend.

Please use the following guidelines before bringing your child back to nursery:

Colds and Flu: The child should have a normal temperature and feel fit and

Conjunctivitis: Cream must have been received from the doctor and

treatment should have commenced. Eyes should not have

any discharge from them (usually 48hours)

Chicken Pox: All spots must be completely scabbed over (usually 5 days

incubation period)

Impetigo: Medical advice must have been sought and sores must not

be weeping

Hand, Foot and Mouth: All sores must have been treated by a doctor and sores
should not be weeping

Head lice: Children will not initially be sent home however parents will be
notified so that treatment process can commence as soon as the child gets home.
A child’s hair must be tied back (if long enough) to minimise spread. Letters
will be sent home to the group.

Measles: Rash should have gone and child acting healthy

Sickness/diarrhoea: At least 48 hours should pass since the last bout.

Temperature: The normal temperature for a child is 37C, if any child’s
temperature reaches 39C or above parents will be contacted for medical advice
or collection

Unknown rashes Medical advice should be sought

Broken limbs / Stitches: According to medical advice and based on the
individual child this will be discussed with parents.






If your child needs to receive medication whilst in nursery care please see the
policy regarding administration of medication.

You will be contacted by a member of the nursery to collect your child if they
become ill whilst in our care. The child will be cared for by a member of staff
in a quiet area away from other children until parents / carers arrive to
collect them.

If a child has a notifiable illness,
serious injury resulting in disability; or a death of a child the nursery will
contact the Department of Health and Ofsted.

































































Confidentiality is very important both for the children, parents / carers and
the staff. The staff will never discuss a child with another parent / carer.

All members of staff are bound by confidentiality, however, it must be
understood that if at any time it’s in the interest of the child then the nursery must break this
confidentiality and take appropriate action. In the event that such action is
necessary the nursery manager will authorise this or share information with
staff on a “need to know” basis.

If at any time a parent wishes to speak to a nursery staff about sensitive
issues, staff will be pleased to allocate a time.

All members of staff are expected to remain professional at all times.

Your child’s records are kept in a locked filing cabinet which is only
accessible by nursery staff. Parents are
welcome at any time to see these records under supervision of a member of

When writing reports or documents members of staff will ensure appropriate language
is used.

























































Dropping Off:

Children will not be allowed into the Nursery before the beginning of their
booked sessions as this will impact on our staff: child ratios. We ask parents
of children aged 3 and 4 accessing the funded education session to arrive
promptly. We commence these sessions promptly at 9.00 and 1.00pm. Parents /
Carers must take their child to their allocated room. They should pass their child over to a member
of staff or their Key Person so that the child can settle in. When leaving the
Nursery a member of Staff must be present to open the entrance door so that you
can leave. This is to ensure safety of the Nursery at all times.

Picking Up:


In the case that
parents have separated, the nursery should be advised as to who will be picking
the child up. Parents should be reminded that both Mother and Father have equal
parental responsibility and therefore neither parent can be refused the
collection of their child unless the nursery is provided with a legally binding
document stating otherwise. The nursery will always make the welfare of the
children the main priority and in situations management will seek advice from
children’s social care and the police.




The nursery states
that adults must collect children from the nursery, if you require somebody
under the age of eighteen to collect your child you MUST discuss this with
management in person prior to the collection. Management will use their
discretion as to whether the welfare of the child may be put at risk.




Late Pick Ups:

At the end of the session children must be collected on time. In the event of
an unavoidable delay, we ask that you telephone the Nursery to let them know
that you are going to be late and the length of your delay. We operate a late
pick up charge scheme: A charge of £5.00 for the first 5minutes, with an
additional £5.00 for every 5minutes thereafter. This charge helps to cover the
additional staffing costs incurred. The nursery obviously has an obligation to
stay with any uncollected child at the end of the day, until that child is
collected. If your child is not collected on time, our legal requirements
staff: ratio will be infringed as two members of staff must remain at the
nursery until the last child has been collected. A record on the register will
be kept of all children who are late being picked up late this will note the
date and the time at which the child was collected.

Somebody else picking up your child:

If for any reason you are not picking your child up we must be informed by you
in person or by telephone of the name of the nominated person picking up. The Nursery also requires the nominated
person to provide either the Pass Word or photo ID to ensure correct identity
of the nominated person.


Uncollected Children:

If any child is not collected within a reasonable time Social Services have to
be contacted in order to protect the child.













Twinkle Star Day
Nursery believes that all children are individuals, they have an equal right to
be listened to and valued and are entitled to access nursery facilities.
Nursery practitioners ensure all children have the opportunity to reach to
their full potential and ensure children and their families are treated fairly
regardless race, gender, disability, age, family circumstances, religion or
sexual orientation.

Twinkle Star Day Nursery is committed to providing an inclusive environment
that celebrates diversity and works with parents to ensure that every child is
able to access nursery care and education that stretches their learning and

The Nursery will make any reasonable adjustments to ensure that the setting is
accessible to all children and families. The nursery already hosts a disabled
toilet and a ramp for wheelchair users to the rear of the property.

The Nursery welcomes linguistic diversity and strives to provide learning
experiences which develop both the first languages and English for bi-lingual
and multi-lingual children. The nursery displays positive images of people from
diverse backgrounds through posters, books, displays and small world.


The nursery welcomes staff from all areas of the community and from diverse
backgrounds. We will not discriminate against age, gender, sexual orientation
or race.

All staff are briefed on the equal opportunity policy during the induction

If you have questions or concerns then please seek advice from Mrs Anna Reilly the
Equal Opportunity Co-ordinator.









































Full details of our fees and charges are available from the Nursery.

All fees are reviewed annually.


A deposit of £50.00 part time £100.00 full time is required to secure a place
in the Nursery for your child. This deposit will be returned once full payment
of your last invoice has been received.

Payment of Fees:

All fees are to be paid monthly in advance.

Fees are to be paid 51 weeks a year even if your child is absent through
illness or holiday – this includes bank holidays.


Parents of children eligible for NEG funding must fill out the appropriate
paperwork and provide proof of address (Utility Bill) and birth certificate.




Late Payments:

If you do not pay your Invoice within the time framework provided on your
monthly Invoice a charge of £16.00 will be added to your bill.

If your payment falls behind by more than two weeks, and cannot be resolved, we
have the right to ask you to remove your child from the Nursery and they will
lose their place.

How to Pay:

Payment may be made in cash, card machine or by cheque (made payable to Twinkle
Star Day Nursery & Preschool) and you will be provided with a receipt of
payment. Standing order forms are available on request. All cash payments
should be handed over to the Management Team.

Notice in Writing:

If you decide to withdraw your child from the Nursery then we would require
four weeks’ notice in writing. Failure to do so, will result in you being
charged a full months fees.























Responsible Person – Mrs Anna Reilly

In the event of a fire the person discovering the fire will raise the alarm
sound and the building will be evacuated. The safety of all children and
members of staff is of the utmost importance:

• The person raising the alarm will telephone the fire brigade by dialling 999
before attempting to extinguish the fire with the appropriate extinguishers.

• The most senior member of staff (Room Leaders / Manager) will be responsible
for collecting the Emergency Contact Folder, the phone, room registration’s and

• All staff to alert each other by shouting “FIRE”

• Evacuate all children using the nearest exit.

• The assembly point is rear of car park

• The Management Team will be responsible to sweep the building.

• The register will be taken to ensure everyone is accounted for.

• No one should re-enter the building unless the fire brigade advised that it
is safe to do so.

• If the nursery is unable to accommodate the children after the fire parents
would be contacted for collection of children.

• Nursery Manager or Owner to complete a Fire Evacuation Form

• Investigation to be completed.

• Managers to liaise with Fire Safety Department / Police.

• Fire Risk Assessment reviewed.

Points to remember:

• All exits must be kept clear at all times.

• The safety of the children and staff must be ensured before attempting to
fight a fire.

• Everyone should be aware of the positioning of extinguishers and fire

• Practice evacuations are done at least every School Term and results recorded
in log book (time taken, numbers of staff and children etc.). In Practice
evacuations children do not have to be taken outside the building but assembled
by the door so that this may not put the children at further risk.

• Nursery Owner responsible for the implementation of fire procedures.

• The Owner is responsible for ensuring exits, signs etc. are displayed
according to Fire Inspectors requirements and that all fire equipment is
checked annually.































On the First day that your baby, toddler or Child attends the Nursery you will be
provided with a First Day Diary with their Key Person’s name. Parents are encouraged to phone the Nursery
as many times as they want to be updated on their child’s progess.

A Peg will be provided with their name and photo for their coats

A drawer will provided with name so that all work completed during the day can
be stored here along with their Day Dairy.


A First Day Diary is completed on their FIRST DAY so that babies, toddlers and
children can share with their parents/carers their first day.

Children attending in Big and Little Stars will be provided with a Home Link
Book which informs parents/carers off all the relevant care such as nappy changing,
sleeps etc. provided at the Nursery by their key person.


When it is time for your child to move into different group’s then great care
will be taken to ensure minimum disruption and every child will be treated
individually with their own personal needs being taken into account. The Nursery will involve parents / carers in
this process and where felt relevant or necessary parents will be invited in to
meet their children’s new keyworkers.

As and when a child moves onto “Big School” transfer documents will be
transferred to the school in conjunction with Early Years Guidelines. Nursery
staff working with the children who are moving onto school will also liaise
with Reception Teachers at the Transition Meeting.


When it is time for your child to leave the Nursery for whatever reason then
the Key Person is responsible for providing the parents / carers with any work
completed by the child left at the Nursery, any provisions provided with the
baby, toddler or child left at the Nursery.

If a child does not attend for their notice then all above will be sent to the
home address either by post or by hand. We ask all parents who leave the
nursery to complete a ‘questionnaire’ to ensure continued improvement within
the setting.

























The Nursery is committed to the achievement of the highest practicable
standards of health and safety at work for all employees. This commitment is
based on the desire to protect everyone’s wellbeing while at work and on the
recognition that the highest standards of health and safety in our operation
are essential to improving our efficiency as a business.

The Nursery will be responsible for the following:

• To provide adequate control of the health and safety risks arising from our
work activities;

• To consult with our employees on matters affecting their health and safety;

• To provide and maintain safe plant and equipment;

• To ensure safe handling and use of substances;

• To provide information, instruction and supervision for employees;

• To ensure all employees are competent to do their tasks, and to give them
adequate training;

• To prevent accidents and in cases of work-related ill health;

• To maintain safe and healthy working conditions and;

• To review and revise this policy as necessary at regular intervals.






1. Overall and final responsibility for health and safety is that of Mrs Anna
Reilly Nursery Manager

2. Day to day responsibility for ensuring this policy is put into practice is
delegated to: Owner, Manager and Room Leaders.

3. To ensure health and safety standards are maintained/improved, the following
people have responsibility in the following areas:


Little Stars –Danielle Waring

Milky Way Movers-Sophie Littlefield

Pre-School Planets –Sarah Furmedge


Big stars-Sarah

Staff Room –Anna Reilly

Kitchen –Anna Reilly

Toilets –Anna Reilly

Changing Room –Sarah Buckland

Hall, Stairs and Entrance Foyer –Anna Reilly

Garden –Anna Reilly

Car Park –Anna Reilly








4. All employees have to:

• Co-operate with supervisors and managers on health and safety matters;

• Not interfere with anything provided to safeguard their health and safety;

• Take reasonable care of their own health and safety; and

• Report all health and safety concerns to an appropriate person (as detailed
in the Policy).


• Risk assessments will be undertaken by Nursery Manager Mrs Anna Reilly

• The findings of the risk assessments will be reported to Mrs Lorraine Gahagan
Owner of the Nursery.

• Action required to remove/control risks will be approved by Mrs Lorraine
Gahagan Owner of the Nursery.

• Mrs Lorraine Gahagan Owner of the Nursery will be responsible for ensuring
the action required is implemented.

• Mrs Lorraine Gahagan the Nursery Owner will check that the implemented
actions have removed/reduced the risks.

• Assessments will be reviewed every 12months or when the work activity
changes, whichever is soonest.


• Employee’s representative is Mrs Anna Reilly Nursery Manager.

• Consultation with employees is provided by Mrs Anna Reilly Nursery Manager.


• Mrs Lorraine Gahagan and Mrs Anna Reilly will be responsible for identifying
all equipment/plant needing maintenance.

• Mrs Lorraine Gahagan and Miss Anna Reilly will be responsible for ensuring
effective maintenance procedures are drawn up.

• Mrs Lorraine Gahagan and Miss Anna Reilly will be responsible for ensuring
that all identified maintenance is implemented.

• Any problems found with plant/equipment should be reported to Mrs Anna Reilly
and Mrs Lorraine Gahagan.

• Mrs Anna Reilly and Mrs Lorraine Gahagan will check that new plant and
equipment meets health and safety standards before it is purchased.


• Mrs Anna Reilly is be responsible for identifying all substances which need a
COSHH assessment.

• Mrs Anna Reilly is responsible for undertaking COSHH assessments.

• Mrs Lorraine Gahagan and Mrs Anna Reilly will be responsible for ensuring
that all actions identified in the assessments are implemented.

• Mrs Anna Reilly is responsible for ensuring that all relevant employees are
informed about the COSHH assessment.

• Mrs Anna Reilly is to check that new substances can be used safely before
they are purchased.

• Assessment will be reviewed every 12 months or when the work activity
changes, whichever is soonest.











• The Health and Safety Law poster is displayed in the Staff Room.

• Health and Safety advice is available from Mrs Anna Reilly, Mrs Lorraine
Gahagan or phone 0845 408 9577.

• Supervision of young workers / trainees will be arranged / undertaken /
monitored by Mrs Lorraine Gahagan and Mrs Anna Reilly

• Mrs Lorraine Gahagan and Mrs Anna Reilly are responsible for ensuring that
our employees working at locations under the control of other employers, are
given health and safety information.


• Induction training will be provided for all employees by Mrs Lorraine Gahagan
and Mrs Anna Reilly

• Job specific training will be provided by Mrs Lorraine Gahagan, Mrs Anna
Reilly and Room Leaders.

• Specific jobs required special training are provided using Local Authority
training courses.

• Training will be identified, arranged and monitored by the Manager Anna


• The First Aid box is kept in the kitchen.

• The appointed person(s) first aider’s: Ofsted legal requirements that there
is one member of staff on the premises that old a currently Paediatric First
Aid Certificate. This will be adhered

• All accidents and cases of work-related ill health are to be recorded in the
accident book. The book is kept in the Kitchen.

• Mrs Lorraine Gahagan and Mrs Anna Reilly are responsible for reporting
accidents, diseases and dangerous occurrences to the enforcing authority. An
investigation will be carried out by Lorraine Gahagan or Anna Reilly if serious
accidents resulting in death or serious injury or near misses will be reported
300 9923 and Ofsted- 0300 123 1231



• To check our working conditions, and ensure our safe working practices are
being followed we will carry out spot checks, investigate any accidents or ill
health and ensure COSHH procedures are put in place so that all staff are aware
of health and safety procedures.

• Mrs Lorraine Gahagan and Mrs Anna Reilly are responsible for investigating

• Mrs Lorraine Gahagan and Mrs Anna Reilly are responsible for investigating
work-related causes of sickness absences.

• Mrs Lorraine Gahagan and Mrs Anna Reilly are responsible for acting on
investigation findings to prevent a recurrence.


• Mrs Lorraine Gahagan is responsible for ensuring the fire risk assessment is
undertaken and implemented.

• Escape routes are checked by Mrs Lorraine Gahagan and Mrs Anna Reilly every

six weeks.

• Fire extinguishers are maintained and checked by a competent Fire Safety
Officer every year.

• Alarms are tested by competent electrician yearly.







Twinkle Star Day Nursery and Pre-School aim to develop children’s skills in all
areas of learning using the Early Years Foundation Stage (EYFS) as a working
document to aid practitioners. The Statutory Framework for the Early Years
Foundations states that by the end of the EYFS, children should:

“children recognise that a range of technology is used in places such as homes
and schools. They select and use technology for particular purposes”


In order to support children in acquiring these skills, Twinkle Star Day
Nursery will endeavour to provide children with age appropriate resources that
promote the use of technology to enhance children’s learning experiences. All
children and babies have access to resources such as musical/ light up toys,
cause and effect toys, digital camera, computer and defunct equipment amongst
many other resources.

Twinkle Star Day Nursery welcome donations of any defunct ICT equipment from
staff, parents and carers to enhance children’s role play.

When children are using ICT, staff take into account DATEC’s principles for
good practice:

Ensure an educational purpose

All resources at Twinkle Star Day Nursery are specifically chosen for their
educational value to the children.

Encourage collaboration

Although Twinkle Star Day Nursery understands that children enjoy playing alone
as well as collaboratively with others. We actively encourage children to show
understanding, interact and share with their peers when using any resource.

Integrate with other areas of the curriculum

ICT is embedded into all areas of the curriculum through adult initiated
learning as well as child initiated learning. We ensure that children have
access to a wide range of resources.

Ensure that the child is in control

Children are never forced to partake in anything that they do not want to do.
Twinkle Star Day Nursery discourage the use of technology, in particular
computer games which a child can fail at.

Choose applications that are transparent

All learning experiences that the children are provided with are achievable and
easy for the children to understand. Twinkle Star Day Nursery understands the
importance of giving the children achievable targets to promote self-esteem.






Avoid applications
containing violence or stereotyping


Twinkle Star Day
Nursery endeavour to ensure that all resources in the setting are free from any
violence and stereotyping. We provide resources with positive images which
reflect the diversity of our community.

Be aware of health and safety issues

Twinkle Star Day Nursery sees the children’s health safety as of paramount
importance. We understand that prolonged use of inactive ICT equipment such as
a computer can lead to health problems such as obesity, we therefore limit the
children’s time on these apparatus to twenty minutes as suggested by DATEC. All
internet sites will be vetted by staff to ensure their appropriateness before
children are able to access them.







































































The Nursery is committed to providing excellent facilities for children to
play, learn and develop around the areas of learning:








  • Personal
    Social and Emotional Development
  • Physical Development
  • Communication and Language






  • Literacy
  • Mathematics
  • Understanding the World
  • Expressive Arts and Design


The nursery operates a key person system each child will be allocated a key
person on confirmation of their attendance at the setting. There are
opportunities during the children’s settling in sessions for parents and carers
to discuss any learning requirements with their child’s key person.

The Nursery also provides the family with a form to fill in regarding their
child’s interest’s likes and dislikes as this will enable their key person to
plan learning activities around the children’s interests to encourage them to
continue to be motivated and eager to play. Children have plenty of
opportunities for self-initiated and adult led learning experiences both
indoors and outdoors.

All children are provided with a booklet called their learning journey.
Children have an opportunity to contribute to this also. Key persons will
include written observations, photographs and craft to which is linked to the
Early Years Foundation Stage.

All key persons write a report each term
about each child’s individual learning and development; also every half term
the child’s next steps of learning will be discussed with the parents.

All children’s likes and dislikes are taken into account when planning for
learning experiences; learning experiences are differentiated to include all
children regardless of gender, ability, race, SEN, age and language.

As well as daily feedback from children's key persons, an annual open evening
will be planned to parents to discuss any area of their child’s development.

The Nursery understands that all children develop at different stages, Mrs Anna
Reilly the nursery INCO Co-ordinator is able to advise staff and parents/carers
if they do have concerns about any child’s development. Working with families
we are able to liaise with outside agencies to provide support for any children
who may have a delay in an area of their development.





Children who attend the Star Groups; parents are to provide formula milk and
all meals. High tea is available for children under two at a cost of £2 per
day, payable at the beginning of the session.

Children in Groups Milky Way Movers and Planets parents are to provide packed
lunch and the Nursery provides High tea to children staying pass 4pm.

The Nursery will be responsible for providing water and cow’s milk throughout
the day. The Nursery will also provide mid-morning snack and mid-afternoon
snack for all age groups.

The Nursery promotes good hygiene practises and encourages the children to wash
their hands before meal times.

Dietary requirements:

Children’s medical and personal dietary requirements are recorded and
individual placemats are provided with clear instructions of Dietary needs.
Children in the star groups have any dietary needs clearly displayed on the
wall with clear instructions.

The dietary rules of religious groups and also of vegetarians/vegans are met in
appropriate ways.


Fresh drinking water is provided to all children / babies throughout the day.
All babies will be provided with a named beaker of water and older children
will have access to fresh water and cups.



The nursery has a refrigerator and a microwave to heat up food. Checks are
carried out with a food probe to ensure food is heated to the correct
temperature. Food preparation areas are strictly cleansed before and after
every meal, snack and cooking time and recorded daily.

Healthy meals

Parents are responsible for providing healthy well balanced meals for their
children but must bear in mind the facilities of the nursery to store and
prepare the food and the timescale for preparation. Nursery staff are available
at all times to discuss diets, weaning and ideas to encourage children to eat
well. Staff are required to monitor each child’s diet and liaise with parents.

The nursery provides a home link book for children aged 3months to 2years to
communicate with parents about what their child has eaten and drunk and will
provide parents with a daily food monitoring sheet if required.








Common foods that cause allergic reactions should not be provided in case “food
swapping” occurs (i.e. peanuts/peanut butter/shellfish/nuts etc.). An allergy
list is available to all staff displayed in the kitchen area and is kept up to
date accordingly as parents provide information. All parents are responsible
for filling in an allergy form for their child and keeping the nursery informed
or any changes.

The nursery keeps spare food on site in case of emergencies.


in house Training is provided and offered to members of staff in order to
maintain food standards

Outside Agencies

The Nursery has an obligation to inform Ofsted within 14 days of any food
poisoning affecting two or more children looked after by the Nursery.














































































Twinkle Star Day
Nursery operates a camera, mobile phone and recording device policy in order to
protect children, protect staff from allegations and maintain high standards of
care within the setting.




  • The Nursery
    forbids the use of mobile phones, personal cameras and recording devices by
    staff members, students, volunteers and visitors to the setting.
  • Any
    personal devices that are brought into the setting should be placed on silent
    off, signed into the book and placed in the office.
  • Staff
    members, students and volunteers may access personal devices during breaks
    however they are only to be used in the staff room.
  • Any staff
    member, volunteer or student found to be using mobile phones or recording
    devices whilst not on a scheduled break will have the device confiscated by
    management and disciplinary procedures will be carried out.
  • Children will
    only be photographed using the nursery camera and play cameras provided for the
    children. Cameras are to be handed in to management at the end of the working
    day to be locked away.
  • Photographs
    are uploaded onto secure computer which is to stay on nursery premises unless
    being serviced.
  • Children
    will only be photographed if written consent has been obtained.
  • Any events
    such as Nativity Shows or any other shows provided by the children to their
    parents. If all parents have provided
    consent then parents are allowed to use their own camera, mobile phone and
    recording device to record this special event provided by the children.
















































Parents are required to provide all nappies and lotions/creams which will be
stored at the nursery.

Nappy changing units are cleaned with paper towels and sterilising solution
after every nappy change.

Nappy cream is only applied if parents have requested and provided this or that
the parents have authorised a known cream for the nursery to use if staff felt
that child needed cream at Nappy Time.

All staff use disposable gloves whist changing nappies, toilet training,
handling accidents including all bodily fluids. These gloves will be provided
by the nursery and disposed of in a sanitary bin which is changed daily.

Home Link Books are used to record nappy changes, time of change and result of
change i.e. wet, and parents will be informed when supplies are low so
replacements can be arranged.

Staff will change the child’s clothes if and when required ensuring the child
is made comfortable and clean. A change
of clothing form will be completed when a child’s clothing is changed.

Only staff that have current up to date police checks (CRB/DBS) will change
nappies, clothes and assist with toileting.

At the time that toilet training is introduced staff will work closely with
parent’s wishes to suit their child’s individual needs. Plenty of clothes are
required including socks, pants, vests, tops etc. to allow for accidents – all
clearly named.











































The Nursery has a legal requirement to inform Ofsted of the following changes:

Any changes in the address of the premises of which childcare is provided




  • Any changes
    to the address of the premises; to the premises which may affect the space
    available to them and the quality of the childcare available to them; in the
    name or address of the provider, or the providers other contact information to
    the person who is managing the early years provision or in the persons aged 16
    years or older living or working on child-minding premises.
  • Any
    proposal to change the hours during which childcare is provided; or to provide
    overnight care.
  • Any
    significant event which is likely to affect the suitability of the early years
    provider or any person who cares for, or is in regular contact with, children
    on the premises to look after children;
  • Where the
    early ears provision is provided by a company, any change in the name or
    registered number of the company.
  • Where the
    early year’s provision is provided by a charity, any change in the name or
    registration number of the charity.
  • Where the
    childcare is provided by a partnership, body corporate or unincorporated
    association, any change to the ‘nominated individual; and
  • Where the
    childcare is provided by a partnership, body corporate or unincorporated
    association whose sole or main purpose is the provision of childcare, and change
    to the individuals who are partners in, or a director, secretary or other
    officer or members of its governing body.




Where providers are
required to notify Ofsted about a change of person except for managers, as
specified in paragraph 3.76 above, providers must give Ofsted the new person’s
name, any former names or aliases, date of birth, and home address. If there is a change of manager, providers
must notify Ofsted that a new manager has been appointed. Where it is reasonably practicable to do so,
notification must be made in advance. In
other cases, notification must be made as soon as is reasonably practicable,
but always within 14 days. A registered
provider who, without reasonable excuse, fails to comply with these
requirements commits an offence.



































At Twinkle Star Nursery we always respect child’s parents / carers as the
child’s first and most important carers /educators.

Parents are provided with the information on how to access the nurseries policies
which all parents must sign to say that they agree with them. A copy of the
Nursery Policies are available in the nursery reception and on the Nursery
Website. Any information regarding the
Nursery Policies can be requested and discussed with the Nursery Manager if you
have any concerns.

We aim to work closely with all our parents with children aged between 3months
and 2 years having a Home Link Book to ensure good communication between the
Nursery and parents / carers.

Each room has a whiteboard which explains the daily routine and the type of
activities for that day, and any food and drink being provided. All staff wear
name badges and photos are displayed on the front door.

The Nursery has a general Notice Board in the Entrance Foyer which provides a copy
of the Complaints policy and Ofsted address. A copy of the Nursery Policies is
provided on a shelf in the main foyer.




Within our settling
in sessions we offer parents the opportunity of one to one discussions which involves
completing the registration forms. This
gives parents an opportunity to share all information about their child to the
Nursery and to discuss their child’s individual needs so that we can prepare parents
/carers and child for that special start day at Nursery. It also gives the parents / carers an
opportunity to build relationships between the staff and management.




We work with
parents on children’s routines especially babies as we know how important it is
to bring their routine into the Nursery of continuity of care. We
also ask parents to fill in a development form about their child to ensure the
staff can continue this care within the Nursery.

Regularly newsletters are available to all parents to keep you informed on the
nursery’s news and keep you updated on any changes or requests relating to your
children development needs.

Staff are always available to talk to you about your child’s progress. If you
do not regularly see your child’s key person due to staff shift patterns then
all parents are welcome to make an appointment to see them at any time.

If a parent wishes to make a complaint please refer to the Complaints, Comments
and Suggestion Policy.

We welcome all parent contribution within the Nursery and have a parent rota so
that you can share a part in your child’s day at the nursery. We also offer Family days so that all the
family can share with your child their learning experiences at the Nursery.




Once a year we have
a Parent Evening so that you have an opportunity to speak to your child’s
keyworker regarding their progress at the Nursery.




Every Term parents
/carers will receive a Termly Review on their child’s developmental progress.










Twinkle Star Day
Nursery are strong believers that children learn through play and follow a
child led curriculum:


  • Twinkle
    Star day Nursery follows a child led curriculum offering a range of adult led
    learning experiences throughout the day.
  • Children
    are never made to take part in any learning experiences.
  • All adult
    led learning is playful and planned around children's interests in order to
    engage them.
  • Adult led
    learning experiences are incorporated into the daily routine and children can
    access these if they wish.
  • Groups are arranged
    to encourage free flow play and children have access to all seven areas of
    learning at all times.
  • Twinkle
    Star Day Nursery understands that sometimes children play together and
    sometimes play alone.
  • Practitioners
    will sensitively engage with children throughout their play in order to extend
    learning through open ending questioning, providing extra resources and observing
    to understand interests.
  • Practitioners
    understand that children sometimes don’t want to play with them.
  • The practitioner’s
    role in play is to provide resources, observe children and extend learning.
  • Practitioners
    respect and accept all forms of play including gun, weapon, war and superhero
    play, regardless of the practitioners own views.
  • Play that
    scares, threatens or hurts another child or damages any property will be
    quickly discouraged and children will be requested to cease this play and an
    explanation of why it is unacceptable will be given.
  • Twinkle
    Star Day Nursery continues to purchase new toys and equipment according to the
    needs of the children. However, we recognise that sensitive, enthusiastic
    practitioners are the best resource that we could provide for young children.










































The Nursery has a legal requirement to ensure the property is safe and suitable
for their purposes. We have specific legal requirement to inform Ofsted of any
proposed changes to the premises 14 days before the event occurs. This could be
any changes that might affect the space to the children and quality of
childcare available to them.

The Nursery ensures that the premises and equipment are organised in a way that
meets the needs of children.

• All children under the age of two years are provided with 3.5m2 per child.

• All children two years old are provided with 2.5m2 per child

• All children aged three to five years are provided with 2.3m2

The Nursery has a specific legal requirement to ensure the safety of the
children, staff and others on the premises in case of fire and we have a clear
defined procedure for the emergency evacuation of the premises. Fire drills
will be carried out so that both staff and children become familiar with the
evacuation process. All fire exits will be clearly identifiable and fire doors
will be kept free from obstructions. The Nursery is fitted with a Fire System
which is certificated and is checked every 12 months.

To the rear of the Nursery premises is the dedicated entrance with a ramp to
assist with anybody with a disability and we also have a designated Disabled
Toilet and Wash area on the ground floor. The Nursery premises will be cleaned
on a regularly basis, rooms are kept at a temperature which ensures comfort of
the children and staff, adequately ventilated and well lit.

If any maintenance has to be undertaken then we will appoint contractors who
are able to work out of hours, however if emergency maintenance is required
then the children will be moved to another part of the property so that the
work can be carried out.

The Nursery has Public Liability Insurance which is displayed in the Entrance

The Nursery premises will be only used solely by the Nursery during the hours
of operation. The Nursery premise has an equipped kitchen to provide healthy
breakfast, snacks, drinks and high tea for the children.

The Nursery premises provides a separate sleeping area for children aged 0 – 2
and designated arrangements for children aged 2 – 5.  All children requiring sleep will be provided
with their own bed linen.

The Nursery provides facilities for the preparation of baby’s feeds with
suitable sterilisation equipment used for feeding equipment and dummies.

The Nursery provides at least one toilet and one basin for every ten children
over the aged of two, and the nursery has designated areas for nappy changing.






The premises
provide a separate Staff Room for staff breaks, and an Office where
confidential information and records are held.

The Nursery premises provides for separate area for cleaning and laundry


All equipment used is taken into account when calculating floor space for

The Nursery will ensure that all children have identified storage for records,
toys and personal belongings.

When setting up each room the space provided for each child will be used to
ensure that all children have scope for free movement and well-spread

Equipment will be cleaned on a regularly basis. The Nursery will provide
equipment and toys appropriate for the ages of children. The nursery carries
out risk assessments on all resources to ensure suitability. Toys are cleaned on a weekly basis to sustain
cleanliness; however, if toys become contaminated then they are cleaned




It made clear to
all staff that it is their responsibility to maintain safe equipment and report
to manager if any defaults occur. Action will be taken for repair or
replacement.  Managers are responsible
for purchasing and ensuring that there is enough equipment appropriate to the different
stages of development.

We have a wide range of equipment, including man-made and natural materials to
ensure positive images are reflected and to promote equal opportunities for
learning, avoiding racial and gender stereotyping.

Toys and equipment are stored at the children’s level to promote independence.









































Staff are trained and experienced in the childcare field and hold
qualifications NNEB, BTec or NVQ. Non-qualified staff will be training towards
their NVQ’s with a reputable training agency and under the guidance of
qualified staff.

The Nursery likes to provide employment opportunities and offers apprenticeship.
The Nursery is working towards all members of staff holding a relevant child
care qualification.

The Nursery feels very strongly that all staff are given opportunities to
obtain all relevant certificates in the operation of a Day Care provision such
as Health & Hygiene and First Aid,
safe guarding, etc.

We accept students training for the childcare qualification however they are
closely monitored by qualified staff.

All staff are provided with monthly supervision and staff are provided with
their own individual Progress File which ensures that all training needs health
and wellbeing needs are being met by the Nursery.






























































The Nursery holds
personal information on children and is therefore required to inform the
Information Commissioners Office.



• Only Management have access to staff files. All staff has access to the
information kept on the children. Parents can see these records on request.

• Under the Data Protection Act information and records will be stored with regards
to the “Pre-School Learning Alliance Retention Periods for Records”.

• The manager will keep Ofsted informed of any changes in staff, premises,
management, illnesses or any other important information.

• The manager is responsible for all Staff CRB/DBS checks and recording the
numbers and forms.

• The Nursery will display Certificate of Registration.

• The Nursery will keep a record of all risk assessment carried out and any
action taken.

• All records will be kept within the premises of the Nursery in a locked
filing cabinet.

• The Nursery will inform all parents / carers of any notified Ofsted

• The Nursery will provide all parents / carers with a copy of the Ofsted
Inspection Report.






  • It is the
    parent’s responsibility to keep the nursery informed of any change of details
    after the initial induction has been completed. The Nursery will review the
    records annually and provide forms to be updated if necessary. Staff are also
    responsible for the informing the management of any changes to their details.
  • The Nursery
    maintains all records, policies and procedures required for safe and efficient
    management of the setting and to meet the needs of the children.
  • The Nursery
    records and keeps confidential files on each child attending.
  • The Nursery
    provides personal information to the Local Authority about children attending
    that receive entitlement to Early Years provision as part of the Early Years
  • The Nursery
    records information about the Ethnicity of all children attending, however only
    if a parent or carer chose to disclose this information.
  • The Nursery
    records any child’s learning difficulties and disabilities status.











The Owner and Manager review the annual premises risk assessment to ensure that
the premises is safe and maintained.




The nursery carries
out risk assessments on a daily basis; Opening and Closing Checklist, daily
room risk assessments including garden risk assessments, toy risk assessments,
and Outings risk assessments.




An individual risk
assessment may be required on your child if they have specific care

The Nursery has a Health and Safety Policy which includes procedures for
identifying, reporting and dealing with accidents, hazards and faulty














































































For any activities taking place off the nursery site a specific risk
assessment will be undertaken by Anna Reilly or the Management Team. The risk assessment will detail the safest
route to the destination, these plans are available from the office and are to
be collected before going on an outing they highlight any risks found. If there are found to be major risks then the
children will not visit. Risk
assessments will be reviewed yearly or sooner if changes to the destination
have been made Staff are responsible to assessing risks once they have arrived
at the destination, if any risks that are found that cannot be resolved /
removed the children and staff will return to the nursery.




To ensure safety of children when outside the
Nursery the children will be provided


  • Fluorescent bibs
  • Pushchairs
  • Ring holders




All members of staff are suitably trained to
deal with the children and that one member of staff will be first aid
qualified. It is also our policy that at
least one member of staff will have a mobile phone on them in case of any emergencies,
carry a first aid box and any medication the children may require.




Only children whose parents have signed the
consent forms will ever be taken on trips. 
Snacks and refreshments will be provided as required by the Nursery
taking into account any allergies etc.
























































This policy has been devised to ultimately protect staff and children
attending the nursery. Twinkle Star
Nursery understands that there may be times during the day that staff may be
left alone with the children. To ensure
that staff and children are not left in vulnerable situations the following
guidelines should be followed:




  • Good communication should ensure that all staff is aware of each other’s
    intentions and whereabouts. Staff should
    inform their colleagues if they intend to leave the room, even for a short
    period of time. This gives them the opportunity
    to seek cover if necessary.
  • Staff should ensure doors are open when nappy changing and toileting
    whilst maintaining children’s privacy.
  • At least two people must be on the premises at all times, and at least
    one senior member of staff must be present at all times.
  • Staff should ensure that they are appropriately placed around the nursery
    at all times to maintain the safety of the children; this may mean staff and
    child merging when necessary.
  • Staff should be aware that the safety and wellbeing of the children is
    paramount staff should use their initiative when attending to minor

































































The nursery has an effective system in place to ensure that all practitioners
and other people aged 16 or over likely to have regularly contact with children
are suitable to do so. Mrs Lorraine Gahagan have undertaken safer recruitment
training with Portsmouth City Council.

The Nursery expects all people connected with their provision who work directly
with children to declare to them all convictions, cautions, court orders,
reprimands and warning which may affect their suitability to work with

In order to achieve Safe Recruitment:


  • Members of
    staff paid / unpaid will be CRB checked (Criminal Records Bureau) and will not
    be able to work within the Nursery unsupervised until completed.
  • 2 References
    will be requested. These will be followed up with a phone call
  • Full
    employment history will be requested and any gaps within their history will be
    investigated and explanations required.
  • Evidence of
    Relevant Qualifications and identification will be requested.
  • Applicant
    will be interviewed by Management and a Senior Practitioner.




When a candidate is
offered a position within the Nursery they will be placed on a period of
Probation for 6months.

The new Member of Staff will undertake a 1 week induction period to ensure that
all relevant information, policies, procedures and good practice are provided

The new Member of Staff will receive a copy of all Policies and Procedures and
Management will complete a Staff Progress File which will include all
Supervision, Training, Well Being and Yearly Appraisals.

On the First day of Induction Management will complete a Staff File so all
relevant information regarding the member of staff are accessible.

All agency / students / volunteers will receive the nursery induction process
and will abide by the Nursery policies and procedures. All non-permanent staff
will never be left unsupervised at any time.




































The Nursery will ensure that the ratio for
adults: children are adhered to at all times. 
In order to meet these requirements:




Babies from Birth to 2 years                          1 adult: 3 children


2 years to 3years                                            1 adult: 4 children


3years to 8years                                             1 adult: 8 children




Staff/volunteers/students under the age of 17
years cannot count towards the ratio and will be supervised at all times. Students over the year of 17 on long term
placements may be included in the ratios if deemed competent and responsible.




The only exception is when children are
sleeping an adult does not need to be present in the room, however should be
available nearby within earshot should they be needed.






If for any reason it is found that the above
ratios will not be met by the Nursery then the Contingency Plan will come into




Contingency Plan:


  • Regrouping of Children
  • Re-organising of rooms and activities
  • Re-deploying of other suitable staff.
  • Contact other members of staff paid
    and unpaid not working to request their employment.
  • Contact Agency Recruitment to request
    paid workers.


















































Twinkle Star Day
nursery expects the highest standards of conduct from all employees, and will
treat seriously any concern that an employee may have about illegal or improper




Employees will be
expected, through agreed procedures and without fear of recrimination, to bring
to the attention of the manager any serious impropriety or beach procedure.




If a member of
staff is not happy to approach the Manager then they can always contact the
Owner 07771994269 for further discussions,




Early Years Child
Development Officer 023 92688838


OFSTED 0300123 1231







































































The Nursery has a requirement to ensure the property is secure therefore the
following security has been implemented:

Door Security


  • The
    entrance door will be locked at all times by an internal locking device.
  • The
    entrance door will have a second security lock at the top of the door to ensure
    that children are unable to open the door by themselves.
  • Member of
    staff must be responsible for opening the entrance door to allow parents/carers
    entry or exit.
  • Rooms not
    accessible to the children will be locked.

    Window Security
  • All windows
    will have window security locks to ensure windows cannot be opened fully.




Garden Supervision


  • Whilst the
    children are playing in the fenced garden they will be supervised by the
    appropriate amount of staff. Staff will spread out over the area so that they
    can see all parts of the play area.
  • The garden
    is checked for debris before the children are taken out and a form is filled in
    to ensure this is done.



The Nursery has a legal requirement to ensure the property is safe and suitable
for their purposes. We have specific legal requirement to inform Ofsted of any
proposed changes to the premises 14 days before the event occurs. This could be
any changes that might affect the space to the children and quality of
childcare available to them.



The Nursery has a specific legal requirement to ensure the safety of the
children, staff and others on the premises in case of fire and we have a clear
defined procedure for the emergency evacuation of the premises. Fire drills
will be carried out so that both staff and children become familiar with the
evacuation process. All fire exits will be clearly identifiable and fire doors
will be kept free from obstructions.

































Coordinator for the Nursery is Anna Reilly


Statement of intent




We provide an
environment in which all children are supported to reach their full potential.






  • We have
    regard for the DCSF special educational needs code of practice and the
    disabilities act and the equality act 2010.




  • We aim to
    include all children in our provision
  • We provide
    help and support to all parents including those with children with special
    educational needs (SEN/ disabilities)
  • We are
    committed to working in partnership with parents and other agencies on meeting
    individual needs.
  • We monitor
    and review our policy and practice and provision and, if necessary make
    adjustments as required.
  • We aim to meet
    the needs of all the children.
  • We
    designate a member of staff to be our special needs co-ordinator (INCO) and
    give her/his name to parents.
  • We provide
    a statement showing how we provide for children with SEN/disabilities.
  • We ensure
    that the provision for children with SEN/disabilities is the responsibility of all
    staff members in the setting.
  • We ensure
    that our inclusive admission practice ensures equality of access and
  • We ensure
    that our physical environment is as far as possible suitable for children with
  • We work
    closely with parents of children with SEN/disabilities to create and maintain a
    positive partnership.
  • We ensure
    that parents are informed at all stages of assessment, and review of their
    child’s education
  • We provide
    parents with information on sources of independent advice and support.
  • We liaise
    with other professionals involved with the children with SEN/disabilities and
    their families, including transfers, arrangements to other settings and
  • We provide
    a broad, balanced and differentiated curriculum to meet individual needs and


through our use of sensitive systems of observing
and planning, implementing, monitoring and    
evaluating for all children, we also use this system
for reviewing individual educational plans (IEP’S) for children with


  • We aim to ensure
    that children with SEN/disabilities are appropriately involved at all stages of
    the graduated response, taking into account their levels of abilities.
  • We use a
    system for keeping records of all the children within the setting, including
    children with SEN/disabilities which are passed onto schools or other settings.
  • We provide
    and are willing to access further resources (human and financial) to implement
    our SEN policy.
  • We ensure
    the privacy of children with SEN/disabilities when providing intimate care is
    being provided.
  • We provide
    in service training for practitioners and volunteers where necessary.
  • We raise
    awareness of any specialist training the setting has to offer, eg pelican
    training, makaton.
  • We ensure
    the effectiveness of our SEN/disabilities provision by collecting information
    from a range of sources: IEP’S reviews, staff and management meetings, parental
    and external agencies views inspections and complaints. This information is
    collated evaluated and reviewed on a regular basis.
  • We provide
    a complaints procedure.
  • We monitor
    our policy annually.
  • We
    recognise these children constantly working beyond their next step of learning
    and IEP’S are written accordingly to support them.
  • We use a
    system of planning, implementing, monitoring and evaluating and reviewing
    individual educational plans (IEP’S) for children with SEN/disabilities




Legislation link: DDA 1995, EQULITY ACT 2010, EYFS 2012.



































































The nursery appreciates that it may be difficult to leave your child for the
first time. Therefore, we highly recommend that you complete the Settling in
Sessions process before the start date to enable yourself and your child to be
familiar with the surroundings.


Key Person identified

1 x 1hour visit with parent/carer.

1 x 1hour visit – appointment with Manager to complete paperwork

1 x 1hour visit without parent/carer

When your chid first attends the Nursery extra special consideration will be
given. All children are individual and it may take different amounts of time to
settle into the nursery environment completely. In this period we ensure that
every care is taken to make sure that your child feels safe and secure.

We aim to do this by providing Named Key Persons, allowing them their comfort
blankets and teddies along with soothers if required. As the settling in period
continues, we will encourage your child to leave their comforts in their named
drawer so they are safe and accessible for whenever they are needed.

We aim to provide a structured day so that your baby, toddler or child becomes
familiar with the environment therefore over time they will come to understand
the day within the Nursery making them feel safe and secure.

If you have any concerns at any time when your baby, toddler or child starts at
the Nursery then please come and discuss it with us. An unhappy baby, toddler
or child creates an unhappy parent/carer so please come and talk to us.

































When children are asleep whilst in the care of the nursery a member of staff
will check on them every 10 minutes. These checks will be recorded to prove
that checking has taken place. The staff member checking will write their
initials next to the record of the check.

All possible attention will be given to ensure the child is both comfortable
and safe in appropriate accommodation. If the child is asleep in a pushchair or
pram then they will be secured by a set of reins. Cots are available for the
children to sleep in and these will be of a safe and secure standard with high

No children will be put down to sleep with a bottle unsupervised in order to
prevent the possibility of choking therefore bottle is removed when child has
fallen to sleep. Parents may provide the child’s usual security
aids. Parent’s wishes will be followed relating to how the child is positioned
to sleep.

We aim to be flexible and consistent with home routines with regards to sleeps
especially for the under twos. We do however, urge you to be aware that nursery
environment will differ from home and therefore sleep times could differ




























































Twinkle Star Day Nursery has a policy that smoking be prohibited in all areas
of the School unless otherwise designated. The nursery is a no smoking area.
The nursery staff supports this policy and will ensure that it is observed at
all times. This will apply to all staff, parents/carers, visitors and
contractors entering the nursery building. 
Staff have to thoroughly wash their hands with the antibacterial soap
after smoking before returning after breaks.




Staff will not be
permitted to work in the nursery under the influence of drink or drugs.


Staff will have to
inform the Nursery Management if they believe any medication may affect their
ability to care for children and if this is the case they should seek medical
advice and only work directly with children if that advice is that the
medication is unlikely to impair their ability to look after children.


If any member of
staff are found to be under the influence of alcohol, drugs or have not
disclaimed prescribed medication that may affect their ability to care for
children they will be sent home immediately and investigations will proceed
into their suitability for employment.

If any members of staff are found to be smoking
inside the building, garden, parking area or forecourt then they will be
reprimanded immediately and investigations will proceed into their suitability
for employment


 If any parent is assessed to be under the influence of alcohol or drugs and is deemed incapable of ensuring the safety of their child, Twinkle Star will take action by refusing to allow the intoxicated parent to take their child out of the nursery. We will seek to find a suitable person to assist the intoxicated parent to take responsibility of their child. If no person can be found, social care will contacted and we will follow their guidance.




Nursery Policies